Cybernet Arusha Hot

Kilimanjaro Review   August 11, 2012  
 
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Cybernet Arusha

Cybernet has been around for a while now and used to be the biggest provider for Broadband in the Arusha area. In principle, Cybernet has the hardware and technical know-how to provide a good Internet service, but oversubscribes their hardware access, leading to slower speeds than many customers are led to believe that they will receive, and inconsistency in service. As an example, hardware that is capable of providing a 10Mbps download speed often delivers just 0.15 - 0.19 Mbps. If looking to rely on their service for work-related use, customers will therefore need to think carefully about whether or not a shared bandwidth package will be satisfactory.

Dedicated Bandwidth | Excellent Speeds & Reliability

If money is no object however, and one has a nostalgic loyalty to the brand, Cybernet's dedicated bandwidth packages are recommended as offering excellent speed and reliability. They are however, typically 650% more expensive than Raha's equivalent packages, so are not usually recommended except where Raha do not have coverage, or where the customer requires unlimited data usage.

Cybernet Dedicated Bandwidth Prices (including VAT), 1st Quarter of 2012

Download & Upload Speeds:

  • 1.024 Mbps & 0.512 Mbps  = USD 944 per month
  • 1.024 Mbps & 1.024 Mbps = USD 1,003 per month
  • 1.280 Mbps & 1.280 Mbps = USD 1,298 per month
  • 1.536 Mbps & 1.536 Mbps = USD 1,475 per month
  • 1.792 Mbps & 1.792 Mbps = USD 1,770 per month*
  • 2.048 Mbps & 2.048 Mbps = USD 1,888 per month

*This is the equivalent package to Raha's RahaLite package, which typically scores 1.99 & 1.48 Mbps and costs USD 236 per month.

 

Contact

Phone Number
+255 27 250 3149, +255 752 999 000

Location

Address
SW India Street, Near Clock Tower, Arusha
Latitude
-3.371645
Longitude
36.694202

Opening Times

Opening Times
0900-1730

Payment Methods

Payment Methods Accepted
  • Credit / Debit Cards On Site
  • Cash in USD
  • Cash in Local Currency
Swap Start/End

User reviews

1 reviews

Overall rating 
 
4.8
Value for Money 
 
2.0  (1)
Integrity of Management 
 
3.0  (1)
Ease of Use of Service 
 
6.0  (1)
Equipment Quality 
 
9.5  (1)
Courtesy of Staff 
 
2.0  (1)
Efficiency of Staff 
 
6.0  (1)
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(Updated: November 05, 2012)
Overall rating 
 
4.8
Value for Money 
 
2.0
Integrity of Management 
 
3.0
Ease of Use of Service 
 
6.0
Equipment Quality 
 
9.5
Courtesy of Staff 
 
2.0
Efficiency of Staff 
 
6.0

Cybernet is excellent! (For your first month only).

We were recommended to use Cybernet following a visit of some colleagues to a hotel in Moshono, at which a speedtest result was obtained that demonstrated some of the highest download values that we have seen in Arusha.

We therefore signed up with Cybernet's shared bandwidth plan, at USD 177 per month, for which we were led to believe - following at least two conversations with the company director, Aatish, that we could ordinarily expect speeds of around 3-4 Mbps.

Initially, after paying around USD 2,000 to have erected an 80 foot mast that enjoyed perfect line of sight with the transmitters both on Themi Hill and also on Kivesi Hill, we were very happy indeed with the service and experienced speeds during our first week that averaged around 3.2 Mbps.

After around 3-4 weeks however, when browsing, pages began to hang and VoIP communications at certain times of day became impossible. We then began running speedtests and often found that download and upload speeds were substantially lower than 1 Mbps.

We contacted Aatish who then claimed that we were never actually told that we could expect the speeds detailed above on a shared bandwidth subscription (which was actually our initial motivation for signing up to Cybernet), and would now need to upgrade to dedicated bandwidth if we wanted to enjoy these speeds. Dedicated bandwidth costs well over a thousand Dollars a month, if memory serves.

We regret that we are forced to conclude - to the best of our understanding - that Cybernet has a sales strategy that functions as follows:

1. Ensure preferential bandwidth allocation to new customers such that they experience good speeds and favourably report their experiences with their new Internet service provider to friends, family and colleagues.
2. After a 'honeymoon' period of perhaps a month, stop continuing to ensure that the new customer enjoys a prioritized share of bandwidth and hereafter allow them to experience the reality of overcrowding along with all the other subscribers that have been drawn into a Cybernet shared bandwidth package.
3. Be entirely apathetic that customers are not satisfied and accuse them of being stupid or fantasists when they recall their initial conversations, on which their decision to sign up to Cybernet was based.

Conclusion: Consider Raha. For USD 200 plus VAT, Hassan Dharsi at Raha will give you a 2 Mbps download speed, which is - realistically - more like a 1.6 Mbps speed, but it's reliable and effectively around twice as fast as the Cybernet package, which to our mind is a good deal at only some 35% higher than Cybernet's price. This is their Raha-Lite package which supplies dedicated bandwidth with a monthly data cap of 15GB. Raha seems to have a better company ethos, in our experience. When one calls Raha to express a concern, they seem genuinely concerned with you and offer to send out a fundi immediately, as opposed to insulting you and telling you that you are not making any sense, which is the genre of experience you can expect to enjoy with Cybernet.

An alternative plan is to sign up to Cybernet's cheapest shared bandwidth package (with just one or two computers), as these packages are unlimited in terms of data usage, and use this for large downloads and uploads, if your work involves obtaining large files or writing high data volumes to the Internet. A small laptop can then be devoted to uploading and downloading content - possibly overnight, if necessary - while your main usage can occur at reliable speeds with a second subscription to one of Raha's dedicated bandwidth packages. This configuration would aim to exploit the best of both worlds: having a reliable connection for Skype communications and research-browsing during the day time, and having unlimited data usage on a less reliable connection where time-sensitivity would not be an issue. This option is certainly going to be cheaper than a dedicated package from Cybernet and ensures that when one ISP is experiencing technical problems, you have a plan B.

Update:

Having used Cybernet for around 2 months now, there is clearly observed a progressive loss in connection integrity and speed. Bearing in mind that we are paying for a theoretical '3-4 Mbps' download speed, the relevance of such information has by now become totally arbitrary with typical speedtest results scoring around 0.3 Mbps. Such is the extent of its unreliableness, we nowadays only switch to Cybernet when Raha is experiencing problems, which is rare, or for overnight downloads.

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