Tanesco Hot

Kilimanjaro Review   August 11, 2012  
 
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Tanesco

TANESCO is a monopolistic electricity network provider, with its main office in Dar es Salaam.

 

Contact

Operating Since
1933
Phone Number
+255 27 250 3551/3
E-mail

Location

Latitude
-3.373602
Longitude
36.693574

Opening Times

Opening Times
Unknown

Payment Methods

Payment Methods Accepted
  • Credit / Debit Cards On Site
  • Cash in USD
  • Cash in Local Currency
Swap Start/End

User reviews

1 reviews

Overall rating 
 
2.2
Value for Money 
 
6.0  (1)
Integrity of Management 
 
2.0  (1)
Ease of Use of Service 
 
N/A  (1)
Equipment Quality 
 
2.0  (1)
Courtesy of Staff 
 
1.5  (1)
Efficiency of Staff 
 
1.0  (1)
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(Updated: October 23, 2012)
Overall rating 
 
2.2
Value for Money 
 
6.0
Integrity of Management 
 
2.0
Ease of Use of Service 
 
0.5
Equipment Quality 
 
2.0
Courtesy of Staff 
 
1.5
Efficiency of Staff 
 
1.0

TANESCO | Lamentably Inefficient

We were promised great things from TANESCO last year. We were led to believe that they wanted to move into the 21st Century with the rest of the world. IMF World Bank grants and an increase in public funding were interpreted by politicians and media as affording 2012 uninterrupted electricity and no more power rationing / load shedding.

Sadly, while it seems that they have not yet received permission from the Minister for Energy to announce an official contradiction of last year's stance, TANESCO appears nonetheless to have initiated stealth rationing; denying power to areas for around half a day at a time, and expressing vague confusion when customers call them for a status report.

Additionally, we are receiving reports that the Arusha local management is suffering substantial inefficiencies and an unforgiveably draconian attitude towards the residents who pay their salaries.

Simple requests for work that could reasonably be expected to be completed within 48 hours are reported to be taking in excess of six weeks! Visits to the local Arusha office to request resolution of serious problems that are affecting commercial production in companies that employ in excess of 500 staff, are met with total apathy and lack on concern. Investigations of our staff and readers into the causes of these delays generally elicit excuses such as that of the local TANESCO office having run out of diesel or fuel allowance to send vehicles to restore power to customers who have been without electricity for days. Where a systems upgrade has been requested and paid-for weeks in advance, there is evidence of senior officials within the office simply not bothering to sign authorisations that are necessary to allow their subordinates to complete the work; with papers simply requiring a signature lying on shelves gathering dust, until the requisite officer obtains adequate motivation to sign the job off.

It has become a sad fact that TANESCO represents the principal spanner in the works that is holding back production in Tanzania, disincentivising foreign investors from coming to Tanzania, and keeping her behind foreign competitors in spite of her superior tourism potential and natural resources, thereby undoing so much of the good work achieved by the TIC.

There's not much that one can do to motivate sole stakeholders in a monopoly to perform better if nothing is able to threaten their livelihoods. We believe the government should invite foreign tenders to create an atmosphere of competition and help bring Tanzania into the developed world, or else foreign investors are going to run out of patience, go elsewhere, and exploit Tanzania from afar with false-re-pricing, using Tanzanian fronts run by locals who - unlike themselves - are long-accustomed to being messed around by utilities providers.

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